Onsite Service

We include scheduled onsite service calls with our Managed IT Services and Blocks of Time Service Level Agreements. A significant amount of support and maintenance can be done remotely, but sometimes there’s no substitute for being in front of the equipment.

Planning

We’ll help you develop a 3 to 5-year road map that will help you make good decisions about when it makes sense to upgrade your IT equipment. Our plan will make sure we’re factoring in future growth and the advent of new technology.

Deployment

New equipment and technologies should be implemented in a way that does not cause unnecessary disruption to your business. We work after hours and weekends to make sure you don’t miss a beat while we make improvements to your IT infrastructure.

Integration

The whole should be greater than the sum of its parts. We’ll help you implement new systems that complement existing platforms.

Maintenance

We’ll perform routine maintenance on your equipment to make sure all devices stay up to date with the latest security patches and enhanced features.

Pricing Structure

We do things a little differently than a lot of our competitors do. It’s all about flexibility and giving our clients options. You choose the pricing structure best suited to your needs.


20-Hour Blocks of Time

For those who are not interested in entering into a monthly fixed-rate contract, we offer a support plan that is based on a block of hours. You draw down from your bank of hours as you use our consulting and support services. We bill in 15-minute increments for remote support and a minimum two hours for onsite support.

Managed Service Contracts

We offer comprehensive Managed Services Agreements that allow us to manage all aspects of your network. These contracts include network monitoring, security, patch management, helpdesk, strategic planning and annual budgeting, disaster recovery planning, asset management, vendor management, regular scheduled maintenance, and emergency response.

Time & Materials

This plan is for those who are just trying us out. You can engage with us for a project or to resolve a nagging problem. It gives you an opportunity to see how you like working with the Computer Showcase team. You are billed for services rendered, along with any equipment or materials used to complete the job.

Certified Partners