Boots on the Ground
We connect new PCs to the local network, install your office’s financial services applications, and also configure endpoint security . When the network is down, we dispatch a technician onsite to troubleshoot and replace faulty equipment as necessary. We maintain all network equipment that is not supported by your financial services bureau.
We provide helpdesk assistance to supplement the tech support you receive from your broker. We also support applications you may use that are not supported by your broker. When it unclear if a problem resides within the local network or with a specific financial services application, we help to assess and pinpoint the issue.
Interface with Broker Tech Support
When there’s a problem with one of your financial services applications, we interface with your broker’s helpdesk, technician-to-technician, to resolve the problem quickly and efficiently.
Embrace New Technologies
We implement new bureau-approved technologies, such as cloud-based file storage and cloud-based identity and device security.
We help secure your network from the firewall to the endpoint devices, such as PCs, tablets, and mobile phones. We load each endpoint with anti-virus/anti-malware agents that actively detect and protect against staff unintentionally downloading and installing malicious code.
We assist with writing various compliance-based documents, such as a Disaster Recovery Plan, a Security Breach Incident Response Plan, and an IT Policies and Procedures Manual.
Raymond James Approved
Computer Showcase has been vetted by Raymond James and is an approved IT vendor.